If you believe content on our platform violates our policies or applicable laws, please contact us by email or online form below.
Please include your name and contact information, the URL or location of the content, a description of the issue, and any supporting documentation.
All complaints are reviewed by trained personnel. We will acknowledge receipt within 24–48 hours, investigate the reported content, take appropriate action, and resolve all valid complaints within five (5) business days.
If there is evidence that content is illegal or otherwise non-compliant with applicable laws, regulations, or our platform policies, the content will be removed immediately while the matter is reviewed.
We prohibit content that violates applicable laws, is non-consensual, exploitative, or abusive, infringes intellectual property rights, or promotes human trafficking or other illegal activity. Such content will be removed promptly upon discovery or notification.
If you believe content has been removed, restricted, or moderated in error, you may submit an appeal by contacting our support team.
Please include:
Our Trust & Safety team will review your appeal in good faith and respond within five (5) business days.
If the content is found to violate our Terms of Service or applicable law, it will remain removed. If the content complies with our policies, it may be restored where appropriate.
If you disagree with our decision, you may request an independent review by a neutral third party at the merchant's expense.
Following completion of the review process, the decision will be considered final.
For questions or to follow up on a complaint:
Email: support@sales-cs.com
This policy may be updated periodically to reflect legal, regulatory, or card network requirements.